{"id":6694,"date":"2025-05-30T15:43:05","date_gmt":"2025-05-30T20:43:05","guid":{"rendered":"https:\/\/itcperu.com.pe\/?page_id=6694"},"modified":"2025-09-12T10:41:14","modified_gmt":"2025-09-12T15:41:14","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/itcperu.com.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"LIBRO DE RECLAMACIONES"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6694\" class=\"elementor elementor-6694\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c22657 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2c22657\" data-element_type=\"section\" data-e-type=\"section\" id=\"contacto\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e6dcfe\" data-id=\"2e6dcfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60c9ba6 elementor-widget elementor-widget-heading\" data-id=\"60c9ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DIGITAL COMPLAINTS BOOK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e085072 elementor-widget elementor-widget-heading\" data-id=\"e085072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complete the Complaints Book form or contact us directly. We're here to help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5620a06 elementor-widget elementor-widget-heading\" data-id=\"5620a06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This form is part of the ITC International Technical Consultants S.A.C. Virtual Complaints Book, in compliance with the Consumer Protection and Defense Code. Your complaint will be handled in accordance with current regulations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c23eb7d elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c23eb7d\" data-element_type=\"section\" data-e-type=\"section\" id=\"reclamo\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a415af7\" data-id=\"a415af7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbfb758 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cbfb758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1441d8e elementor-widget elementor-widget-heading\" data-id=\"1441d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><p style=\"font-family: Arial, sans-serif;font-size: 16px;margin-bottom: 8px\">\n  Welcome to <strong>Digital Complaints Book<\/strong> de <strong>ITC International Technical Consultants S.A.C.<\/strong> This form is designed to allow our clients, partners, or interested parties to register complaints related to commercial, administrative, or operational aspects of the services provided by our company.\n<\/p>\n<p style=\"font-family: Arial, sans-serif;font-size: 16px;margin-bottom: 8px\">\n  Each claim will be handled in a timely, impartial, and transparent manner, in compliance with the Consumer Protection and Defense Code, thus contributing to the continuous improvement of our processes.\n<\/p>\n<p style=\"font-family: Arial, sans-serif;font-size: 16px;margin-bottom: 8px\">\n  If you wish to file a complaint, please complete the following form. The information provided will be treated confidentially and in accordance with the <strong>Ley N<\/strong><b>\u00b0<\/b><strong> 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales<\/strong>.\n<\/p>\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c575e1c elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c575e1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edc3d88\" data-id=\"edc3d88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2dde7f elementor-widget elementor-widget-shortcode\" data-id=\"f2dde7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-6709 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-6709\" data-uid=\"6a188c2e6d8f5\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-6709\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-6709 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"6709\"\n\t\t\t\tenctype=\"multipart\/form-data\" data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a188c2e6d8f5\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><p><h3 style=\"color: #0073e6;font-family: Arial, sans-serif;font-size: 16px;font-weight: bold;margin-top: 10px;margin-bottom: 0px\"><br>1.- CLAIMANT INFORMATION<br><\/h3><\/p><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a188c2e6d8f5\" id=\"forminator-field-name-1_6a188c2e6d8f5-label\" class=\"forminator-label\">Name and Surname or Company Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-name-2_6a188c2e6d8f5\" id=\"forminator-field-name-2_6a188c2e6d8f5-label\" class=\"forminator-label\">Name of the Legal Representative or Attorney <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-2\" value=\"\" placeholder=\"\" id=\"forminator-field-name-2_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_6a188c2e6d8f5\" id=\"forminator-field-text-4_6a188c2e6d8f5-label\" class=\"forminator-label\">DNI or RUC number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"\" id=\"forminator-field-text-4_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-5\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-5_6a188c2e6d8f5\" id=\"forminator-field-text-5_6a188c2e6d8f5-label\" class=\"forminator-label\">Legal Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-5\" value=\"\" placeholder=\"\" id=\"forminator-field-text-5_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-6\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-6_6a188c2e6d8f5\" id=\"forminator-field-text-6_6a188c2e6d8f5-label\" class=\"forminator-label\">Address for Notifications <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-6\" value=\"\" placeholder=\"\" id=\"forminator-field-text-6_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a188c2e6d8f5\" id=\"forminator-field-phone-1_6a188c2e6d8f5-label\" class=\"forminator-label\">Contact phone <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Example: +51 999 888 777\" id=\"forminator-field-phone-1_6a188c2e6d8f5\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a188c2e6d8f5\" id=\"forminator-field-email-1_6a188c2e6d8f5-label\" class=\"forminator-label\">Email <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Your Email\" id=\"forminator-field-email-1_6a188c2e6d8f5\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-2\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-2-6a188c2e6d8f5-label\"><span id=\"forminator-radiogroup-radio-2-6a188c2e6d8f5-label\" class=\"forminator-label\">Would you like to receive a response to your complaint? <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-2-label-1\" for=\"forminator-field-radio-2-1-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Yes\"><input type=\"radio\" name=\"radio-2\" value=\"one\" id=\"forminator-field-radio-2-1-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-2-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Yes<\/span><\/label><label id=\"forminator-field-radio-2-label-2\" for=\"forminator-field-radio-2-2-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"No\"><input type=\"radio\" name=\"radio-2\" value=\"two\" id=\"forminator-field-radio-2-2-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-2-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">No<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-3\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-3-6a188c2e6d8f5-label\" aria-describedby=\"forminator-radiogroup-radio-3-6a188c2e6d8f5-description\"><span id=\"forminator-radiogroup-radio-3-6a188c2e6d8f5-label\" class=\"forminator-label\">Preferred medium for response<\/span><span id=\"forminator-radiogroup-radio-3-6a188c2e6d8f5-description\" class=\"forminator-description\">*Only if you chose \"Yes\" to receive a response<\/span><label id=\"forminator-field-radio-3-label-1\" for=\"forminator-field-radio-3-1-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Email\"><input type=\"radio\" name=\"radio-3\" value=\"one\" id=\"forminator-field-radio-3-1-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-3-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-3-6a188c2e6d8f5-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Email<\/span><\/label><label id=\"forminator-field-radio-3-label-2\" for=\"forminator-field-radio-3-2-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Phone\"><input type=\"radio\" name=\"radio-3\" value=\"two\" id=\"forminator-field-radio-3-2-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-3-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-3-6a188c2e6d8f5-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Phone<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-2\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-2\"><h3 style=\"color: #0073e6;font-family: Arial, sans-serif;font-size: 16px;font-weight: bold;margin-top: 0;margin-bottom: 0\"><br>2.- CLAIM INFORMATION<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-1\" class=\"forminator-field-date forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-picker_6a188c2e6d8f5\" id=\"forminator-field-date-1-picker_6a188c2e6d8f5-label\" class=\"forminator-label\">Incident date <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-input-with-icon\"><span class=\"forminator-icon-calendar\" aria-hidden=\"true\"><\/span><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-1\" value=\"\" placeholder=\"Choose the date\" id=\"forminator-field-date-1-picker_6a188c2e6d8f5\" class=\"forminator-input forminator-datepicker\" data-required=\"1\" data-format=\"dd\/mm\/yy\" data-restrict-type=\"\" data-restrict=\"\" data-start-year=\"1926\" data-end-year=\"2126\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"\" data-end-date=\"\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-2\" class=\"forminator-field-date forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-date-2-picker_6a188c2e6d8f5\" id=\"forminator-field-date-2-picker_6a188c2e6d8f5-label\" class=\"forminator-label\">Date of filing of the claim <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-input-with-icon\"><span class=\"forminator-icon-calendar\" aria-hidden=\"true\"><\/span><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-2\" value=\"28\/05\/2026\" placeholder=\"Choose the date\" id=\"forminator-field-date-2-picker_6a188c2e6d8f5\" class=\"forminator-input forminator-datepicker\" data-required=\"1\" data-format=\"dd\/mm\/yy\" data-restrict-type=\"\" data-restrict=\"\" data-start-year=\"1926\" data-end-year=\"2126\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"\" data-end-date=\"\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a188c2e6d8f5\" id=\"forminator-field-text-2_6a188c2e6d8f5-label\" class=\"forminator-label\">Service Reference Number<\/label><span id=\"forminator-field-text-2_6a188c2e6d8f5-description\" class=\"forminator-description\">*This number will be used as the claim identification code<\/span><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Example: ITC-024250001-Peru\" id=\"forminator-field-text-2_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" data-required=\"\" aria-describedby=\"forminator-field-text-2_6a188c2e6d8f5-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a188c2e6d8f5\" id=\"forminator-field-text-3_6a188c2e6d8f5-label\" class=\"forminator-label\">Location of Service <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Example: ABC Terminal - Arequipa - Islay; XYZ Plant - Callao - Callao; DEF Warehouse - Piura - Sullana\" id=\"forminator-field-text-3_6a188c2e6d8f5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12\"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-6a188c2e6d8f5-label\"><span id=\"forminator-radiogroup-radio-1-6a188c2e6d8f5-label\" class=\"forminator-label\">Tipo o Naturaleza del Reclamo <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Billing and collection of contracted services\"><input type=\"radio\" name=\"radio-1\" value=\"one\" id=\"forminator-field-radio-1-1-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Billing and collection of contracted services<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Quality and timeliness in the provision of services\"><input type=\"radio\" name=\"radio-1\" value=\"two\" id=\"forminator-field-radio-1-2-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Quality and timeliness in the provision of services<\/span><\/label><label id=\"forminator-field-radio-1-label-3\" for=\"forminator-field-radio-1-3-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Conduct or attention of assigned personnel\"><input type=\"radio\" name=\"radio-1\" value=\"Operativo\" id=\"forminator-field-radio-1-3-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-3\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Conduct or attention of assigned personnel<\/span><\/label><label id=\"forminator-field-radio-1-label-4\" for=\"forminator-field-radio-1-4-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Incorrect, incomplete or confusing information about services or conditions\"><input type=\"radio\" name=\"radio-1\" value=\"Informaci\u00f3n-incorrecta,-incompleta-o-confusa-sobre-servicios-o-condiciones\" id=\"forminator-field-radio-1-4-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-4\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Incorrect, incomplete or confusing information about services or conditions<\/span><\/label><label id=\"forminator-field-radio-1-label-5\" for=\"forminator-field-radio-1-5-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Damage or loss attributable to staff negligence\"><input type=\"radio\" name=\"radio-1\" value=\"Da\u00f1os-o-p\u00e9rdidas-atribuibles-a-negligencia-del-personal\" id=\"forminator-field-radio-1-5-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-5\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Damage or loss attributable to staff negligence<\/span><\/label><label id=\"forminator-field-radio-1-label-6\" for=\"forminator-field-radio-1-6-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Restrictions or problems in accessing services\"><input type=\"radio\" name=\"radio-1\" value=\"Restricciones-o-problemas-en-el-acceso-a-los-servicios\" id=\"forminator-field-radio-1-6-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-6\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Restrictions or problems in accessing services<\/span><\/label><label id=\"forminator-field-radio-1-label-7\" for=\"forminator-field-radio-1-7-6a188c2e6d8f5\" class=\"forminator-radio\" title=\"Other claims related to the provision of the service\"><input type=\"radio\" name=\"radio-1\" value=\"Otros-reclamos-relacionados-con-la-prestaci\u00f3n-del-servicio\" id=\"forminator-field-radio-1-7-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-radio-1-label-7\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Other claims related to the provision of the service<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6a188c2e6d8f5\" id=\"forminator-field-textarea-2_6a188c2e6d8f5-label\" class=\"forminator-label\">Clear and detailed description of the claim <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"Describe what happened, including all the information you consider important to understand your claim\" id=\"forminator-field-textarea-2_6a188c2e6d8f5\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-1\" class=\"forminator-field-upload forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-upload-1_6a188c2e6d8f5\" id=\"forminator-field-upload-1_6a188c2e6d8f5-label\" class=\"forminator-label\">Evidence or attached documents (if any)<\/label><div class=\"forminator-file-upload\" data-element=\"upload-1_6a188c2e6d8f5\"><input type=\"file\" name=\"upload-1\" id=\"forminator-field-upload-1_6a188c2e6d8f5\" class=\"forminator-input-file\" accept=\".jpg,.jpeg,.jpe,.gif,.png,.bmp,.tiff,.tif,.webp,.avif,.ico,.heic,.heif,.heics,.heifs,.asf,.asx,.wmv,.wmx,.wm,.avi,.divx,.flv,.mov,.qt,.mpeg,.mpg,.mpe,.mp4,.m4v,.ogv,.webm,.mkv,.3gp,.3gpp,.3g2,.3gp2,.txt,.asc,.c,.cc,.h,.srt,.csv,.tsv,.ics,.rtx,.vtt,.mp3,.m4a,.m4b,.aac,.ra,.ram,.wav,.x-wav,.ogg,.oga,.flac,.mid,.midi,.wma,.wax,.mka,.rtf,.pdf,.class,.tar,.zip,.gz,.gzip,.7z,.psd,.xcf,.doc,.pot,.pps,.ppt,.wri,.xla,.xls,.xlt,.xlw,.mdb,.mpp,.docx,.docm,.dotx,.dotm,.xlsx,.xlsm,.xlsb,.xltx,.xltm,.xlam,.pptx,.pptm,.ppsx,.ppsm,.potx,.potm,.ppam,.sldx,.sldm,.onetoc,.onetoc2,.onetmp,.onepkg,.oxps,.xps,.odt,.odp,.ods,.odg,.odc,.odb,.odf,.wp,.wpd,.key,.numbers,.pages,.svgz,.json,.lottie\" tabindex=\"-1\"><button id=\"forminator-field-upload-1_6a188c2e6d8f5_button\" class=\"forminator-button forminator-button-upload\" data-id=\"forminator-field-upload-1_6a188c2e6d8f5\">Choose File<\/button><span data-empty-text=\"No file chosen\">No file chosen<\/span><button class=\"forminator-button-delete\" style=\"display: none;\"><i class=\"forminator-icon-close\" aria-hidden=\"true\"><\/i><span class=\"forminator-screen-reader-only\">Delete uploaded file<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-3\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-3\"><h3 style=\"color: #0073e6;font-family: Arial, sans-serif;font-size: 16px;font-weight: bold;margin-top: 0;margin-bottom: 0\"><br>3.- REQUEST OR REQUIREMENT OF THE CLAIMANT<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_6a188c2e6d8f5\" id=\"forminator-field-textarea-3_6a188c2e6d8f5-label\" class=\"forminator-label\">What solution do you expect or request? <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-3\" placeholder=\"Please clearly indicate the solution or compensation you wish to receive to resolve your claim\" id=\"forminator-field-textarea-3_6a188c2e6d8f5\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-4\" class=\"forminator-field-html forminator-col forminator-col-12\"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-4\"><h3 style=\"color: #0073e6;font-family: Arial, sans-serif;font-size: 16px;font-weight: bold;margin-top: 0;margin-bottom: 0\"><br>4.- CONSENTIMIENTO DEL RECLAMANTE<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-12\"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-1-6a188c2e6d8f5-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-1-6a188c2e6d8f5-label\" class=\"forminator-label\">Declaration of Truth <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-checkbox-1-1-6a188c2e6d8f5-label\" for=\"forminator-field-checkbox-1-1-6a188c2e6d8f5\" class=\"forminator-checkbox\" title=\"I declare that the information provided is true and I authorize its review by the corresponding area.\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"one\" id=\"forminator-field-checkbox-1-1-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-checkbox-1-1-6a188c2e6d8f5-label\" data-calculation=\"0\" checked=\"checked\"  data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">I declare that the information provided is true and I authorize its review by the corresponding area.<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-2\" class=\"forminator-field-checkbox forminator-col forminator-col-12\"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-2-6a188c2e6d8f5-label\"><span id=\"forminator-checkbox-group-forminator-field-checkbox-2-6a188c2e6d8f5-label\" class=\"forminator-label\">Authorization for the Processing of Personal Data <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-checkbox-2-1-6a188c2e6d8f5-label\" for=\"forminator-field-checkbox-2-1-6a188c2e6d8f5\" class=\"forminator-checkbox\" title=\"Autorizo a ITC International Technical Consultants S.A.C. el tratamiento de mis datos personales conforme a la Ley N\u00ba 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales, exclusivamente para fines de gesti\u00f3n y atenci\u00f3n del presente reclamo\"><input type=\"checkbox\" name=\"checkbox-2[]\" value=\"one\" id=\"forminator-field-checkbox-2-1-6a188c2e6d8f5\" aria-labelledby=\"forminator-field-checkbox-2-1-6a188c2e6d8f5-label\" data-calculation=\"0\" checked=\"checked\"  data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Autorizo a ITC International Technical Consultants S.A.C. el tratamiento de mis datos personales conforme a la Ley N\u00ba 29733 \u2013 Ley de Protecci\u00f3n de Datos Personales, exclusivamente para fines de gesti\u00f3n y atenci\u00f3n del presente reclamo<\/span><\/label><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">SEND<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"c708c9ca3f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" 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